Sales tax within the US is collected where required. For international shipments no taxes or fees are included in the price and the buyer will be responsible for paying the applicable taxes and fees on delivery.
What does Q2 mean in terms of product release dates, and how soon can I expect delivery after ordering items scheduled for release in Q2?
Q2 stands for 'Quarter 2' which includes the months of April, May, and June. Q3 would be the months of July, August, and September and so on. Product release dates are best estimates as provided by our manufacturers and distributors and are subject to change. Once we receive these products we promptly ship them with 1- 2 days.
Where are your orders shipped from?
We ship from two locations - Florida or Georgia depending on the item.
Are international shipping costs inclusive of taxes and import fees?
Taxes and import fees are not included in the calculated shipping costs for international shipments.
How do Pre-orders work?
Pre-orders allow you to insure that your order will be fulfilled once we have received product delivery. Many of our products are manufactured overseas in very limited quantities for the global market. When you place an order with us for a product that is designed as a Pre-order we commit that product quantity to you. There are several things to be aware: 1) Estimated availability timeframes are listed on the product itself. 2) Most Pre-orders are listed several months in advance and overseas distribution does not provide exact dates of manufacture / shipment / or release dates. 3) All Pre-orders are pre-paid. If you have additional questions please don't hesitate to contact us at info@bigboytoysus.com.
What is the shipping policy for Big Boy Toys?
At Big Boy Toys, we strive to process and dispatch all orders within 1-2 business days. Delivery times may vary depending on your location and the shipping method selected at checkout. We offer standard and expedited shipping options. Once your order is shipped, we will provide you with a tracking number via email to monitor the status of your package.
What should I do if I have a question that is not answered here?
If you have any questions or need further assistance, please don't hesitate to contact our customer support team via info@bigboytoysus.com or leave a message in Chat. You can expect to receive a response within 1 business day.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and Shop Pay. At checkout, you will be able to select your preferred payment option.
What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer support team immediately (info@bigboytoysus.com). We will work with you to resolve the issue promptly, either by providing a replacement or issuing a full refund, including any associated return shipping costs.
What happens if my package is undeliverable?
If a package is deemed undeliverable due to an incorrect address provided by the customer or failure to claim the package from the carrier's facility, the order will be returned to us. We will contact you to verify the shipping address and arrange for reshipment. Additional shipping charges may apply.
Is return shipping free?
For customers within the continental United States, we offer free return shipping. Simply contact our customer support team (info@bigboytoysus.com) to initiate your return request, and they will provide you with a prepaid shipping label. Please note that international customers will be responsible for return shipping costs.
How long does it take to process a refund?
Once we receive and inspect the returned item(s), we will process your refund or exchange within 10 business days. Refunds will be issued in the original form of payment. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
